FAQ

Who are you?

MAPLANTIC creates amazingly detailed modern maps transformed into colourful abstract art prints of anywhere in the world.
Our company celebrates the joy of travel, personal memories and the uniqueness of every city with handpicked colour themes to choose from. You can find a style that fits perfectly in any room. Our prints are of the highest quality, beautifully detailed in a colour scheme of your choice. Our maps are printed on museum quality archival paper with pin-sharp resolution that displays the amazing details of every unique location.

Why MAPLANTIC?
MAPLANTIC is for those who are looking for more than just a poster but for a piece of art work they can treasure for a lifetime. Due to our abstract style upon first sight our art works are not immediately identifiable as a map and often require a story to be told.

What is the difference between 'Minimal' and 'Fine' versions of your maps? 
The main difference between the two options is that 'Minimal' contains less detail. The 'regions' of colour represent plots of land with the 'Fine' version including additional detail such as individual buildings.

Which countries do you ship to?
We ship to most countries. If the country is in the drop-down menu on the checkout then we can deliver to it. In most cases delivery is included, however some locations may require additional charges which will be shown on the checkout page.

What kind of paper are you using for the prints?
We only use the very best materials and have recently moved to a more sustainable paper. Our handpicked art paper by Hahnemühle is made from 90% bamboo fibres and 10% cotton. For more information, please find our paper description here.

How long does it take to receive my map print?
Unfortunately, it is difficult to predict how long exactly it will take to create your map. If you order from ‘our collection’, your map should be with you within 7 days. If it is a new city or bespoke item we will get in contact with you and provide an estimated delivery date for your order.

Can I track my order?
Yes, we will send you a link with tracking details with your order. Remember to refresh the tracking link to retrieve information.

Which payment methods are you accepting?
We integrated Stripe as a payment gateway and accept VISA, Mastercard, Maestro and American Express. We also offer Paypal to make the checkout process as easy as possible for you.

Which sizes do you offer? And do you offer bespoke sizes?
We offer five different sizes in portrait and landscape orientation that you can choose from: 50x50cm, 50x70cm, 70x100cm. Please contact us for any bespoke sizes.

How can I get in contact with customer support?
If you have any questions, please send us a message to info@maplantic.com.

Which currencies are you accepting?
All of our products are priced in Pounds Sterling (GBP).

What happens if I make a mistake/wish to cancel my order?
Please get in contact with us as soon as possible on info@maplantic.com. We will do our very best to help. Unfortunately, we cannot cancel an order that has already been printed. 

Can I return my order?
As this is a customisable product, unfortunately we do not accept returns when the items are neither faulty nor damaged. Please have a look at our Return Policy to find out more.

My order is damaged. What now?
We are sorry to hear your map is not in the perfect condition. We do our best to prevent this from happening but unfortunately accidents can occur. Please email us on info@maplantic.com and we will discuss the next steps.

How will my prints be packaged?
We treat your map with the respect it deserves and we take great care in ensuring a protected and safe delivery.
We carefully cover it with tissue paper and bubble wrap and place it rolled into a robust cardboard tube, secured and sealed at both ends.

I would like to work with you on a bespoke project. How can I get in contact?
We are looking forward to hearing from you. Email us at info@maplantic.com

How can I redeem my voucher?
If you are lucky enough to have received a voucher you can redeem it at the checkout page. Just add your code to the relevant field.

Do I have to pay customs duties/taxes?
If you are located outside of the EU, please check with your jurisdiction as you are responsible for paying any such duties.

Do you offer frames? Why do you show a frame and mount board on your images?

The frames and mount boards on our website are for visual purposes only, we would like to give you the opportunity to see your map in a frame. All orders will exclude frames and mount boards and these will need to be purchased separately. It is worth noting: Where a mount board (or matting) is illustratively shown our prints extend into this zone to give you the option of framing with or without a mount.

Will the colours be printed exactly as shown on my monitor/screen?
The accuracy of colours vary from screen to screen and are dependent upon the device it is viewed on, the screen resolution, its calibration and the lighting conditions may all affect the representation of the colours of our maps. We have made every effort to display as accurately as possible.

I can’t find the answer to my question. What next?

Please get in contact with us at info@maplantic.com and we will be happy to assist you.